This policy describes the way in which we deal with the information you provide to us to enable us to manage your relationship with us.
We may use your personal information together with other information for the purposes of:
- processing your payments
- setting up and managing your account
- complying with our regulatory duties
- building up personal profiles
- providing you with information about promotional offers
- Information Storage
We will take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. If you apply for an account with us then to help us make credit decisions about you, to prevent fraud, to check your age and identity and to prevent money laundering, we may use third parties including credit reference agencies who will record any searches on your file. We may also make enquiries of, and disclose details of how you conduct your account to, such agencies, security organisations and any other relevant third parties for fraud and money laundering prevention.
- Telephone Calls
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
- Internet-Based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process personal data may be based outside of your country of residence. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of your personal data in this way.
- Disclosure of Information
We are entitled to share the information we hold on you which includes personal data with the regulators and other legal authorities, in order to investigate fraud, money laundering or integrity issues and to comply with our regulatory duties under the laws of the Republic of Mauritius.
We do not sell, lease or resell our customer data to 3rd parties.
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